Jackson & James Overhead Door & Operator FAQ

You’ve got questions, we’ve got answers. The below FAQ is sortable by topic so simply click on the topic to narrow down your answer.

Got a question that you don’t see listed here? Send it to us on our Contact page and we will look into adding it to the list.


What methods of payment do you accept?

We gladly accept cash, cheques, Visa and Mastercard.

What is your Warranty?

New doors and motor operators are covered by a minimum one year warranty on material and workmanship. All door and operators have extended material warranties beyond the first year. Service and repair work warranties are 90-days on parts and 30-days on labor.

Can I talk to a sales person?

Sure. Our office has experienced and knowledgeable sales people waiting to answer your calls.  We would love to hear from you. You can call us at (780) 466-6678.

Do you provide free estimates on service?

Due to the fact that service and repair work involves a site inspection by a qualified field technician, we do charge a minimum service fee to diagnose equipment problems.  However, we can try to assist you as much as possible over the phone.  Feel free to call us with your service issue.

Can I change the code on my security keypad?

Yes. Your manufacture should have provided instructions on how to do this. If you are unsure, we are able to provide direction in this for you.

Do the technicians carry the parts I need on their trucks?

Our service trucks stock a large number of parts for all brands of equipment. It is quite possible that we will have the part you need without making a second trip.

Can I reprogram my remote garage door opener?

Yes.

  • To reprogram your LiftMaster garage door opener/operator remotes you can find the instructions HERE.
  • To reprogram your Marantec garage door opener remotes you can find the instructions HERE.
  • To reprogram your Micanan overhead door operator remotes you can find the instructions HERE.

If you can’t find your model or are having difficulties we can reprogram your remote for you. Call us to find out more.

Is there a troubleshooting guide for my garage door opener/operator on the web site?

There are too many types and models of door operators to list them here. Please contact us directly to discuss your individual problem.

My transmitter will open the door, but when I try to close the door it only goes about 6 inches and then reverses. What is wrong?

There are a few possible problems that might prevent your door from closing after you have opened it. Most commonly, the photo cells are out of alignment or there is an obstruction in the way of the photo cell safety beam.

Our commercial maintenance programs are designed to capture issues like this before they happen. Contact us today for more information.

How do I reset my operator?

Although most operators do not have a reset button on them, it sometimes helps to unplug the unit, wait 60 seconds, and plug it back in (sometimes this will allow the internal computer chip to re-cycle itself).

How soon can I have service?

If you call before noon, we can usually have a service truck to your house the same day.  Out of town calls may take a little longer, but we strive hard to provide prompt service to all our customers.

What kind of doors and operators do you repair?

We repair all brands of doors and motor operators, including residential and commercial doors.  You can request a service call by calling us or leaving us a quote request on the website!

Can I buy a new clicker/remote at the shop?

Yes. We carry, in stock, an extensive selection of transmitters for garage doors openers. If your transmitter is no longer supported by the original equipment manufacturer, we can usually provide an after-market alternative.

How qualified and trained are your service technicians?

Our service technicians are highly trained professionals that are employed exclusively by us (we don’t use “subs”- we only use our own employees). We are proud of our dedicated employees who take pride in their work and are eager to provide you with the most professional service available.

As part of our membership with the CDI and IDA we have committed to having properly trained technicians. You can be guaranteed that your technician has the expertise, skills and experience to handle your needs.

I’m thinking of building a new home. When should I contact you?

The sooner the better. We can help you select which products are best for you and help you with the dimensions. If you have not, already, check out our resources for Choosing a Garage Door and out supplier links for residential products.

I have a low ceiling in my garage. Will a garage door and opener work in this space?

Yes. A residential garage door requires a minimum of 4 1/2” of headroom space. Your garage door system may need a low-headroom track system or a low-headroom-torsion rear-track system. For a garage door opener, you will need slightly more headroom (about 6 1/2” minimum).

Can I replace a section of my door, or do I need to replace the whole door?

Depending upon the damage involved to the garage door system, replacing only a section of your garage door is possible in some cases. For additional help, we can answer your garage door questions, evaluate your situation and recommend the best course of action.

What are the standard sizes of overhead residential garage doors?

Standard sizes are whole width increments starting at 8′ wide and going to 20′ wide. Some door series have sizes smaller than that.  Standard heights are 7′ and 8′ tall. Odd-heights and odd-widths are also available and vary by individual door brands/series.

Can my garage door be painted?

Steel garage doors for residential and commercial applications can be painted in the color of your choosing, with 100-percent acrylic latex paint.

What is the difference between the Belt and Chain drive garage door openers?

  • Belt Drive—quiet and smooth performance. Ideal for garages adjacent to living areas.
  • Chain Drive—rugged and reliable. Suitable for most garage doors.